Healthstar Landing Page

1. Agreement to Terms

1.1 All access of any part of https://healthstar.sg (“Websites”) and the Health Star SG mobile applications (“Apps”) is governed by the terms and conditions below and our Privacy Policy located at https://healthstar.sg/privacy (“Terms”). The Websites and Apps are collectively referred to as “Health Star SG”. If you do not accept any of these Terms, please discontinue the use or access of Health Star SG immediately.

1.2 By continuing, you acknowledge that you have read and understood these Terms and agree to be bound by these Terms.

1.3 We may from time to time update these Terms, with a notification on Health Star SG for an appropriate duration following the change. Each time you use Health Star SG, you acknowledge and agree that the latest version of these Terms shall apply.

2. Access to Health Star SG

2.1 Everyone may access the publicly available content on Health Star SG. However, you may be required to register for an account with us before you are entitled to use certain functionalities within Health Star SG. You may also need to use your device’s biometric function or passcode (collectively “Quick Access”) or Singpass in order to access certain functionalities within Health Star SG.

2.2 The accessibility and operation of Health Star SG rely on systems, databases and technologies that may not be entirely within our control. We do not guarantee continuous accessibility or uninterrupted operation of Health Star SG. We will not be liable to you if, for any reason, access to Health Star SG is delayed or unavailable for any period of time.

2.3 We may at any time change, suspend, or discontinue Health Star SG, any of its content, and/or access to part or all of it, without notice and for any reason.

2.4 During the use and access to Health Star SG, you are required to:

comply with all applicable local and international laws and regulations when using Health Star SG;
not access any information or data concerning another person without his/her permission;
not use Health Star SG in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, bugs or harmful data, into Health Star SG or any computer system;
not infringe our intellectual property rights or those of any third party in relation to your use of Health Star SG;
not submit, publish, transmit, post or upload any material that is factually inaccurate, misleading, deceptive, in contempt of any court, defamatory, offensive, threatening, discriminatory, racist, seditious, obscene, pornographic, indecent, or otherwise objectionable to the general public in relation to your use of Health Star SG;
not use Health Star SG in a way that could damage, disable, overburden, impair or compromise our systems, databases, servers or security or interfere with other users; and
not collect or harvest any information or data from our systems or attempt to decipher any transmissions to or from the servers running any features, services, tools, directories or content on Health Star SG.

2.5 In the event of a non-compliance with Section 2.4, we reserve the right to terminate or restrict your access to part or all of Health Star SG for any reason at any time without prior notice.

3. Account Registration

3.1 In registering for an account with us, you represent and warrant that all registration information provided by you is true, accurate, current and complete to the best of your knowledge and belief.

3.2 We reserve the right to reject your application for an account, suspend your use of or terminate your account at any time without prior notice to you if you are in breach of these Terms or for any other reason as determined by us at our sole and absolute discretion.

3.3 Upon successful registration of your account, you, as the account holder:

agree to keep any login credentials that may be used to access Health Star SG (such as your Singpass account and password or your passcode (for Quick Access) confidential;
shall not allow other persons to use your account;
shall update your account as and when there are any changes to your details; and
shall notify us immediately if you have any reason to believe that the security of your account has been compromised.

3.4 You are solely responsible for any and all activities which occur under your account. We are entitled to treat all activities that occur under your account as having been conducted with your knowledge and authority.

3.5 For so long as your account is active, you acknowledge and agree that we shall have the right, at our sole and absolute discretion, without any prior notice to you, to:

access your account and its contents as and when we consider necessary for specific purposes, including but not limited to, identifying or resolving technical problems with your account or to verify any suspected irregular transactions;
block your access to your account for the purposes of investigating any breaches by you of these Terms or if we suspect that there is a compromise in the security of your account; and/or;
suspend, discontinue, remove or disbar you from the use of your account should there be any breaches by you or suspicion of fraud, in which event, you may be referred to the relevant law enforcement agencies for investigation (where necessary).

4. User Contributed Information

4.1 Subject to the functionalities of the account, you may, as an account holder, be able to submit, post or edit certain information, including but not limited to, personal data, telephone numbers, credit card or other financial details, medical or health information, healthcare appointments, images, feedback, comments or complaints (“User Contributed Information”) through your account.

4.2 You shall bear full responsibility for the User Contributed Information and any consequences associated with using, editing, submitting or uploading them on Health Star SG. We are not responsible for the availability of or any inaccuracies, errors or omissions in any User Contributed Information.

4.3 The functionalities of Health Star SG may allow the User Contributed Information that you provide to be viewed, edited or deleted by another authorised user.

4.4 The use of the User Contributed Information shall be in accordance with our Privacy Policy and for any purposes that you have been notified of and consented to from time to time.

4.5 You represent and warrant that:

you have the necessary rights, licenses, consents, and permissions to submit, use and authorise us to use the User Contributed Information; and
all the User Contributed Information (whether at the time of submission or posting or subsequent thereto) is true and accurate to the best of your knowledge and belief.

4.6 We shall have the right to edit, block, remove or delete User Contributed Information on Health Star SG for any reason at any time without prior notice. Our acceptance of any User Contributed Information does not constitute a waiver of our right to remove it in the future.

4.7 User Contributed Information may be uploaded to third party computer systems including payment systems and when uploaded, can be viewed by any person authorised to access such systems. By providing us with User Contributed Information, you shall be deemed to have consented to us uploading the User Contributed Information (whether in whole or in parts) to such systems.

5. Medical Disclaimer & External Data

5.1 You acknowledge that the information provided through Health Star SG serves as a general information source only, and such information is not to be viewed or relied upon as professional medical advice. Before relying on the information on Health Star SG, you should do your own verifications and obtain professional medical advice relevant to your specific circumstances.

5.2 The information on Health Star SG is not intended to be exhaustive on a particular issue, and the information may not always be accurate, complete or up-to-date. The information on Health Star SG is also not intended to be a substitute for the advice of a medical professional. All information contained in Health Star SG is for informational purposes only and is to be relied upon at your own risk, and you are encouraged to always seek professional medical advice notwithstanding the information on Health Star SG. We do not accept any responsibility for any reliance by you on the information contained in Health Star SG.

5.3 By using Health Star SG, you acknowledge and consent to the following:

Health Star SG access to and use of data or information relating to you or a third party (including, for example your spouse, children, parents or dependents, if applicable) from other external sources including public healthcare institutions systems, governmental bodies, public agencies systems and private laboratories (“External Data”);
All External Data being provided on an “as is” and “as available” basis. We are not responsible for the availability of or any inaccuracies, errors or omissions in such External Data, and the use of External Data may be subject to terms and conditions imposed by external parties;
Health Star SG enabling you to amend such External Data, in which case you agree to provide data which is accurate (to the best of your knowledge and ability) and without liability to Undercurrent Technologies in relation to such amendment;
The retention of your personal information and the External Data by the governmental bodies, public agencies, any other affiliates Undercurrent Technologies;
The use of your personal information and the External Data in aggregated or de-identified form for research, statistical and planning purposes; and
Specific to the My Health Booklet function, Health Star SG sending you personalised health recommendations based on the available External Data.

6. Biometric Function for Quick Access

6.1 In addition to the use of passcodes, Quick Access allows users to use your fingerprint or face identification (“Biometric Data”) registered on a supported mobile device to confirm your identity (“Biometric Function”) to access certain functionalities within Health Star SG.

6.2 In order to use the Biometric Function for Quick Access, you must:

Register an account with us pursuant to Section 2.1;
Install the Health Star SG application using a supported mobile device;
Activate the Biometric Function on your supported mobile device and register your Biometric Data to control access to the permitted mobile device;
Choose to use your supported mobile device’s Biometric Function to access the related functionalities within Health Star SG;
Ensure that only your Biometric Data is stored on your supported mobile device to access the device; and
Ensure the security of the passcode and the Biometric Data on the supported mobile device.

6.3 You acknowledge that upon the successful registration of your Biometric Function on your supported mobile device, any such Biometric Data that is stored on your supported mobile device may be used to access the relevant functionalities within Health Star SG. We owe no duty to verify that the Biometric Data stored on your supported mobile device is indeed your Biometric Data. In addition, you acknowledge that you will need to secure your supported mobile device and that you will be solely responsible for all use of your supported mobile device (whether authorised by you or not) to access the Biometric Function for Quick Access. All use or access of the relevant functionalities within Health Star SG through the use of your supported mobile device’s Biometric Function will be deemed to be used or accessed by you, whether such use or access was authorised by you or not.

6.4 The Biometric Function of your supported mobile device is not provided by Health Star SG, and we are not responsible for the security of the Biometric Function of any supported mobile device and whether it works in the way represented by the manufacturer of your supported mobile device. In addition, the use of the Biometric Function of your supported mobile device may be subject to third party terms.

6.5 You acknowledge that the Biometric Function for Quick Access may not be accessible at all times.

6.6 For the purposes of this Section 6 and Section 11.3, a supported mobile device means a supported mobile device that we may enable for use with Quick Access and includes the operating system or software that the device operates on. If the operating system of your mobile device is listed in the relevant application store from which you have downloaded the Health Star SG application (including but not limited to the Apple App Store and Google Play Store) your mobile device would be a supported mobile device.

7. Security

7.1 We shall endeavour to use available technology to protect the security of communications made through Health Star SG. However, we do not accept any liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through Health Star SG that is beyond our reasonable control or managed by other third parties.

7.2 You acknowledge that internet communications may be susceptible to interference or interception by third parties, and that we make no warranties that Health Star SG is free of infection by computer viruses or other unauthorised software.

7.3 You are responsible for taking appropriate steps to keep your information, software and equipment secure, including clearing your internet browser’s cache (whether on your mobile device or otherwise) after using any features, services, tools, directories or content on Health Star SG.

8. Hyperlinks and Third Party Systems

8.1 We do not warrant and endorse, and are not responsible or liable for the availability or content of any other internet site or system (which is not provided, owned or operated by us) linked on or from Health Star SG. Any link provided on Health Star SG is solely for your convenience. These links do not constitute endorsements or recommendations. Access to any other internet sites or systems is at your own risk and subject to the terms and conditions and/or privacy policies of such internet sites or systems.

8.2 You must obtain prior written permission from us before hyperlinking to, or framing Health Star SG or any content within Health Star SG. We reserve the right to impose conditions when we grant you with such permission.

8.3 We reserve the right to object to or disable any link or frame to or from Health Star SG.

8.4 We reserve the right to change the URL of Health Star SG Website.

8.5 For the avoidance of doubt, you will not hold us, the Ministry of Health, any public healthcare institution, any public agency, or any entity that has been authorised to carry out government and/or healthcare-related services liable for any damage or loss of any kind (direct or indirect) caused as a result of the use of any third party website or app, including, but not limited to, any damage or loss suffered as a result of reliance on the contents contained in or available from any such third party website or app.

9. Intellectual Property

9.1 All intellectual property and rights in Health Star SG, including source codes, pages, documents and images, graphics, trademarks, trade names, logos, audio and video are protected by law. The intellectual property rights in these materials are owned by us or licensed to us by third parties. All rights are expressly reserved.

9.2 Apart from any fair dealings for the purposes of private study, research, criticism or review, as permitted in law, no part of Health Star SG may be reproduced or reused for any commercial purposes whatsoever without our prior written permission.

10. General Disclaimer and Limitation of Liability

10.1 To the extent permitted under law, we exclude all conditions, warranties, representations or other terms which may apply to Health Star SG, whether express or implied.

10.2 We do not give any representations, warranties, guarantees, or any other commitments, or accept any liability, to you in respect of any User Contributed Information, External Data.

10.3 We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, loss of revenue, loss of profits, or otherwise, even if foreseeable, arising from or in connection with:

any inaccuracy or incompleteness in, or errors or omissions in the information on Health Star SG;
you using, visiting or relying on any statements, opinion, representation or information in Health Star SG;
any delay in the operation or transmission, communications failure, Internet access difficulties or malfunctions in equipment or software;
the conduct or the views of any person who accesses or uses Health Star SG;
any breakdown or malfunction of any equipment, system or software (including any supported mobile device or Biometric Function) used in connection with Health Star SG, whether belonging to us or not;
any External Data; or
any User Contributed Information.

11. Fees

11.1 There are currently no fees payable by you for using any part of Health Star SG. However, we reserve the right to implement fees for the use of certain functions of Health Star SG from time to time.

11.2 We are not responsible for any fees charged by any other third party website or app that is not owned or operated by us, or part of Health Star SG, and we shall not be liable to you for any fees incurred as a result of using or accessing or making purchases from any such third party website or app.

12. Indemnity

12.1 You agree to indemnify and hold us and our directors, officers, employees, affiliates, agents, contractors and licensors harmless in respect of any claims arising out of: (i) your breach of these Terms, (ii) your use of Health Star SG, (iii) your access, use or amendment of any External Data, (iv) any User Contributed Information provided by you, (v) your improper use of the Biometric Function for Quick Access or (vi) any action taken by us as part of our investigation of a suspected breach of these Terms or as a result of a finding or decision that a breach of these Terms has occurred.

13. Waiver

13.1 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

14. Variation of Terms

14.1 We may revise these Terms at any time by updating this page. You should visit this page from time to time to review the Terms because they are legally binding on you.

14.2 We may modify or discontinue any features, services, tools, directories or content that form part of Health Star SG at any time, with or without notice, and without liability.

15. Governing Law and Jurisdiction

15.1 The use of Health Star SG, and the Terms, shall be governed by and interpreted in accordance with the laws of Singapore. Any dispute arising out of or in connection with the Terms including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the courts of Singapore.

- Last update: 25 March 2024. -